Great Quotation, 4/13/2014

By Bob Lewis | April 14, 2014
Topics: ManagementSpeak, NewMS | No Comments »

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“We have a ‘strategic’ plan. It’s called doing things.”

- Herb Kelleher, co-founder and former CEO, Southwest Airlines

More business models for ITaaS

By Bob Lewis | April 14, 2014
Topics: Industry Commentary, NewPost, Organizational Design, Organizational Effectiveness, Strategy and Tactics | 3 Comments »

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There are quite a few different ways for companies to make a profit. If you’re going to run IT like an independent business … the ITaaS approach … you’d better know what they are.

ManagementSpeak, 4/7/2014

By Bob Lewis | April 7, 2014
Topics: ManagementSpeak | No Comments »

ManagementSpeak: We value our customers.

Translation: We value our customers, but only as much as the value they bring to the boss’s wallet.

And we all value long-time subscriber Sam Jackendoff’s acute semantic sensibilities.

IT as a service isn’t a technology

By Bob Lewis | April 7, 2014
Topics: Industry Commentary, Metrics, Organizational Design, Organizational Effectiveness | 5 Comments »

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It’s a new name for an old idea — that IT should run itself like a separate business serving “internal customers.” It can work, but it’s a lot harder than its proponents make out.

ManagementSpeak, 3/31/2014

By Bob Lewis | March 31, 2014
Topics: ManagementSpeak | No Comments »

ManagementSpeak: We are going to have to tweak those numbers.

Translation: “Fake” and “lie” are such ugly words.

Tom Reid, This week’s MS contributor, did no tweaking in his translation.

‘Tis the season for bad metrics

By Bob Lewis | March 31, 2014
Topics: Metrics | 6 Comments »

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Fa la la la la, and tax rates too

ManagementSpeak, 3/24/2014

By Bob Lewis | March 24, 2014
Topics: ManagementSpeak | No Comments »

ManagementSpeak: We can discuss this in more detail at another time.

Translation: But no matter how long we discuss it or what evidence you have, I’ll never change my position.

And no matter how long we discuss it, I won’t change my position on the quality of Joseph Muscarella’s contribution to the ManagementSpeak archives.

How does a business become agile?

By Bob Lewis | March 24, 2014
Topics: Industry Commentary, Leadership, Organizational Effectiveness, Strategy and Tactics | 2 Comments »

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Never mind Agile software development. How about agile business development?

ManagementSpeak, 3/17/2014

By Bob Lewis | March 17, 2014
Topics: ManagementSpeak | Comments Off

ManagementSpeak: We don’t have formal projects around here.

Translation: If we set milestones we’d have to meet them.

The mysterious correspondent known only as L.T. knows projects.

Why Agile is agile

By Bob Lewis | March 17, 2014
Topics: Industry Commentary, Leadership, Organizational Effectiveness, Project Management | 1 Comment »

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Agile isn’t the same as flailing away. It takes discipline — the kind people have, not the kind they impose.

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my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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