Strategy and Tactics« Previous Entries
Post-factualism didn’t begin with Internet trolls. It began with works of fiction.
Doing things the “right way” might benefit the business. That doesn’t mean it benefits anyone in the business.
Bye, Dad. I’m going to miss you.
Build to order isn’t always enough: When standardization crashes into individualized customer requirements, which one wins?
CRM isn’t Digital, but you can’t do Digital without it.
Practical steps leaders can take so customer interactions are both personal and consistent
The stats are undeniable: Small and Agile succeeds. Big and waterfall does not, whether the subject is software or organizational change.
Cognitive enterprises don’t just need to act with intention. They need to look like they do when customers interact with them.
Achieving intentional business change calls for six interlocking disciplines.
Apologizing is hard. It means admitting you did something to apologize for. Now … multiply it by everyone who bought your company’s product.« Previous Entries