Strategy and Tactics

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Where post-factualism began

Monday, December 12th, 2016
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Post-factualism didn’t begin with Internet trolls. It began with works of fiction.

Why EUC and Shadow IT are inescapable

Monday, December 5th, 2016
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Doing things the “right way” might benefit the business. That doesn’t mean it benefits anyone in the business.

A hard column to write

Monday, October 3rd, 2016
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Bye, Dad. I’m going to miss you.

Maintain to order

Monday, September 26th, 2016
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Build to order isn’t always enough: When standardization crashes into individualized customer requirements, which one wins?

Before you worry about Digital

Monday, September 19th, 2016
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CRM isn’t Digital, but you can’t do Digital without it.

Moving toward cognition

Tuesday, September 6th, 2016
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Practical steps leaders can take so customer interactions are both personal and consistent

The 30% solution

Monday, August 22nd, 2016
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The stats are undeniable: Small and Agile succeeds. Big and waterfall does not, whether the subject is software or organizational change.

A cognitive enterprise should look like one

Monday, August 15th, 2016
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Cognitive enterprises don’t just need to act with intention. They need to look like they do when customers interact with them.

Achieving organizational change

Monday, August 1st, 2016
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Achieving intentional business change calls for six interlocking disciplines.

Apologies at Scale

Monday, July 18th, 2016
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Apologizing is hard. It means admitting you did something to apologize for. Now … multiply it by everyone who bought your company’s product.

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my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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