Strategy and Tactics

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Where post-factualism began

Monday, December 12th, 2016

Post-factualism didn’t begin with Internet trolls. It began with works of fiction.

Why EUC and Shadow IT are inescapable

Monday, December 5th, 2016

Doing things the “right way” might benefit the business. That doesn’t mean it benefits anyone in the business.

A hard column to write

Monday, October 3rd, 2016

Bye, Dad. I’m going to miss you.

Maintain to order

Monday, September 26th, 2016

Build to order isn’t always enough: When standardization crashes into individualized customer requirements, which one wins?

Before you worry about Digital

Monday, September 19th, 2016

CRM isn’t Digital, but you can’t do Digital without it.

Moving toward cognition

Tuesday, September 6th, 2016

Practical steps leaders can take so customer interactions are both personal and consistent

The 30% solution

Monday, August 22nd, 2016

The stats are undeniable: Small and Agile succeeds. Big and waterfall does not, whether the subject is software or organizational change.

A cognitive enterprise should look like one

Monday, August 15th, 2016

Cognitive enterprises don’t just need to act with intention. They need to look like they do when customers interact with them.

Achieving organizational change

Monday, August 1st, 2016

Achieving intentional business change calls for six interlocking disciplines.

Apologies at Scale

Monday, July 18th, 2016

Apologizing is hard. It means admitting you did something to apologize for. Now … multiply it by everyone who bought your company’s product.

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my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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