Process Management and Improvement

« Previous Entries

SharePoint: The exalted state of good enough?

Monday, November 28th, 2016

Need an affordable EUC tool? Take a second look at the least-loved piece of software around: SharePoint.

Maintain to order

Monday, September 26th, 2016

Build to order isn’t always enough: When standardization crashes into individualized customer requirements, which one wins?

Moving toward cognition

Tuesday, September 6th, 2016

Practical steps leaders can take so customer interactions are both personal and consistent

Achieving organizational change

Monday, August 1st, 2016

Achieving intentional business change calls for six interlocking disciplines.

Battle of the change methodologies

Monday, July 25th, 2016

It’s the ITIL change management vs organizational change management cage match. May the best methodologies … merge.

Apologies at Scale

Monday, July 18th, 2016

Apologizing is hard. It means admitting you did something to apologize for. Now … multiply it by everyone who bought your company’s product.

Lao Tse vs waterfall

Tuesday, May 31st, 2016

App Dev metrics, round 2

The Mergers and Acquisitions Bunch

Monday, May 16th, 2016

One place mergers and acquisitions go bad is employee loyalty to their old employer. It’s easy to foresee, easy to understand, and can be devilishly hard to fix.

Agile and OODA

Monday, February 29th, 2016

Agile is OODA applied to application development. OODA only works when the organization is agile.

OODA and Cognition

Monday, February 22nd, 2016

Observe, orient, decide, act. It’s a pretty good model for what it means to think.

« Previous Entries
my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

Recent Posts