Process Management and Improvement« Previous Entries
Need an affordable EUC tool? Take a second look at the least-loved piece of software around: SharePoint.
Build to order isn’t always enough: When standardization crashes into individualized customer requirements, which one wins?
Practical steps leaders can take so customer interactions are both personal and consistent
Achieving intentional business change calls for six interlocking disciplines.
It’s the ITIL change management vs organizational change management cage match. May the best methodologies … merge.
Apologizing is hard. It means admitting you did something to apologize for. Now … multiply it by everyone who bought your company’s product.
App Dev metrics, round 2
One place mergers and acquisitions go bad is employee loyalty to their old employer. It’s easy to foresee, easy to understand, and can be devilishly hard to fix.
Agile is OODA applied to application development. OODA only works when the organization is agile.
Observe, orient, decide, act. It’s a pretty good model for what it means to think.« Previous Entries