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Cuttlefish are the ultimate talk-out-of-both-sides-of-their-mouths managers. Here’s how to handle them.
Bald Eagle managers are living proof that stealing credit can be a winning career strategy.
Piranhas try to kill you one small bite at a time. To survive them remember, there’s strength in numbers for you, too.
Post-factualism didn’t begin with Internet trolls. It began with works of fiction.
Need an affordable EUC tool? Take a second look at the least-loved piece of software around: SharePoint.
They don’t just slow a person down. The accumulated delay can slow decision-making down to a crawl.
The New York subway system’s controls are even more antiquated than your Windows 2003 servers, but the principles of dealing with both are the same.
A cognitive enterprises is one that can recognize changes in its environment and adapt its behavior as needed. That’s as opposed to an industrial enterprise, which relies on fixed processes that require heroic efforts to change.
Should you organize a business function as a process or a practice? There’s now a third alternative: Next best action.
Creating an exceptional customer care experience takes investment, skill, and commitment. Avoiding something as bad as what follows, though, just isn’t all that hard.« Previous Entries