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A Management Bestiary, Part V – The Cuttlefish

Monday, February 13th, 2017

Cuttlefish are the ultimate talk-out-of-both-sides-of-their-mouths managers. Here’s how to handle them.

A Management Bestiary, Part IV – The Bald Eagle

Monday, January 23rd, 2017

Bald Eagle managers are living proof that stealing credit can be a winning career strategy.

A Management Bestiary, Part II

Tuesday, January 10th, 2017

Piranhas try to kill you one small bite at a time. To survive them remember, there’s strength in numbers for you, too.

Where post-factualism began

Monday, December 12th, 2016

Post-factualism didn’t begin with Internet trolls. It began with works of fiction.

SharePoint: The exalted state of good enough?

Monday, November 28th, 2016

Need an affordable EUC tool? Take a second look at the least-loved piece of software around: SharePoint.

Clogged inboxes are an enterprise-scale problem

Monday, March 21st, 2016

They don’t just slow a person down. The accumulated delay can slow decision-making down to a crawl.

An IT lesson from the subterranean boroughs

Monday, January 4th, 2016

The New York subway system’s controls are even more antiquated than your Windows 2003 servers, but the principles of dealing with both are the same.

The Cognitive Enterprise

Monday, November 9th, 2015

A cognitive enterprises is one that can recognize changes in its environment and adapt its behavior as needed. That’s as opposed to an industrial enterprise, which relies on fixed processes that require heroic efforts to change.

Next best is better

Monday, October 19th, 2015

Should you organize a business function as a process or a practice? There’s now a third alternative: Next best action.

Reflections on a broken dryer

Monday, October 12th, 2015

Creating an exceptional customer care experience takes investment, skill, and commitment. Avoiding something as bad as what follows, though, just isn’t all that hard.

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my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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