Policies and Procedures« Previous Entries
Doing things the “right way” might benefit the business. That doesn’t mean it benefits anyone in the business.
Yes, that email, and chances are your organization has a similar problem or two.
In large organizations, what’s obviously needed isn’t necessarily what’s actually done. Here are eight reasons why.
Healthy work environments depend on good-natured give and take. But even the most good-natured give and take can cause offense. Now what?
Fair is fair. You got to be the victim yesterday.
Shared knowledge isn’t shared until others pay attention to it. That’s what makes embracing permeability a low-risk strategy.
That businesses have become more permeable is a fact. Taking advantage of this fact is a choice.
The New York subway system’s controls are even more antiquated than your Windows 2003 servers, but the principles of dealing with both are the same.
Creating an exceptional customer care experience takes investment, skill, and commitment. Avoiding something as bad as what follows, though, just isn’t all that hard.
Implementing bimodal IT doesn’t sound too hard. Until, that is, you have to deal with the cultural fallout.« Previous Entries