Policies and Procedures

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Why EUC and Shadow IT are inescapable

Monday, December 5th, 2016
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Doing things the “right way” might benefit the business. That doesn’t mean it benefits anyone in the business.

Email in the news

Monday, November 14th, 2016
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Yes, that email, and chances are your organization has a similar problem or two.

Potholes on the road to IT management

Monday, July 11th, 2016
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In large organizations, what’s obviously needed isn’t necessarily what’s actually done. Here are eight reasons why.

No offense …

Monday, April 18th, 2016
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Healthy work environments depend on good-natured give and take. But even the most good-natured give and take can cause offense. Now what?

It’s my turn to be the victim!

Monday, April 11th, 2016
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Fair is fair. You got to be the victim yesterday.

Why permeability is so safe

Tuesday, February 2nd, 2016
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Shared knowledge isn’t shared until others pay attention to it. That’s what makes embracing permeability a low-risk strategy.

IP Permeability

Tuesday, January 26th, 2016
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That businesses have become more permeable is a fact. Taking advantage of this fact is a choice.

An IT lesson from the subterranean boroughs

Monday, January 4th, 2016
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The New York subway system’s controls are even more antiquated than your Windows 2003 servers, but the principles of dealing with both are the same.

Reflections on a broken dryer

Monday, October 12th, 2015
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Creating an exceptional customer care experience takes investment, skill, and commitment. Avoiding something as bad as what follows, though, just isn’t all that hard.

The hidden pitfall of bimodal IT

Monday, July 20th, 2015
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Implementing bimodal IT doesn’t sound too hard. Until, that is, you have to deal with the cultural fallout.

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my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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