Archive for February, 1996

Productivity paradox? What productivity paradox? (first appeared in InfoWorld)

Monday, February 26th, 1996
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Ever since mass acceptance of the personal computer, its proponents have sold it on how much it would improve productivity in the workplace. Ever since, economists and accountants have tried to find the productivity gains, without much success. Try to take away employees’ PCs, though, and you’ll have the same success you’d have removing rifles […]

Take your business elsewhere (first appeared in InfoWorld)

Monday, February 19th, 1996
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Back during my teenage years in the 60s, I vaguely remember threatening to “take my business elsewhere” to merchants who looked askance at my fringed vest and bellbottoms. (In retrospect they had a point, but luckily all photographs of that period have been blissfully mislaid.) It scares me to think of the IS managers who […]

Establishing useful measures – it isn’t all that hard (first appeared in InfoWorld)

Monday, February 12th, 1996
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When my eldest daughter Kimberly was three, she got her first ruler. She happily wandered around the house, measuring everything in sight. She did a good job, too. For example, she established beyond the slightest doubt that I weighed exactly 39 inches, 39 being the biggest number she knew. As we discussed last week, plenty […]

What you measure wrong you manage wrong (first appeared in InfoWorld)

Monday, February 5th, 1996
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You get what you measure. That’s the risk you take.

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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