Archive for August, 1996
“Man is the only animal that can remain on friendly terms with the victims he intends to eat until he eats them.” – Samuel Butler, provided by A Word A Day.
What I love about management trends is their predictability. Some consultant or analyst will work with a successful company and latch onto some practice of theirs or other. This, the consultant will solemnly claim, drives their success. And if you would only adopt the same practice, you’d enjoy that success, too. Fame, riches, and book […]
ManagementSpeak: We have an opportunity. Translation: You have a problem. Thanks to reader Brian Redine.
The Internet is: a) A vehicle for completely transforming society. b) A source of useful information. c) A new venue for marketing and commerce. d) On the verge of collapse. e) Excedrin headache #3. I’m guessing most readers of this column would choose “e”. That’s too bad, because the Internet can be a great route […]
ManagementSpeak: We have to put on our marketing hats. Translation: We have to put ethics aside. Thanks to the reader who provided this but prefers anonymity.
The web gives IT its first experience dealing directly with Real Paying Customers.
ManagementSpeak: All of our customers are satisfied. Translation: Everyone else has taken their business elsewhere. Thanks to reader Jon Bondy.
True story. The scene: Northworst Airlines. Time: 10.5 minutes before flight time. Players: yours truly and a gate agent. “You needed to be here earlier. We’ve reassigned your seat,” said the agent. “But your brochure says if I’m here 10 minutes before flight time you guarantee a seat,” I protest. “It’s 10 minutes before flight […]