Archive for August, 1996

Great Quotations, 8/26/1996

Monday, August 26th, 1996
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“Man is the only animal that can remain on friendly terms with the victims he intends to eat until he eats them.” – Samuel Butler, provided by A Word A Day.

A self-inflicted wound (first appeared in InfoWorld)

Monday, August 26th, 1996
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What I love about management trends is their predictability. Some consultant or analyst will work with a successful company and latch onto some practice of theirs or other. This, the consultant will solemnly claim, drives their success. And if you would only adopt the same practice, you’d enjoy that success, too. Fame, riches, and book […]

ManagementSpeak, 8/19/1996

Monday, August 19th, 1996
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ManagementSpeak: We have an opportunity. Translation: You have a problem. Thanks to reader Brian Redine.

Go for the gold (first appeared in InfoWorld)

Monday, August 19th, 1996
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The Internet is: a) A vehicle for completely transforming society. b) A source of useful information. c) A new venue for marketing and commerce. d) On the verge of collapse. e) Excedrin headache #3. I’m guessing most readers of this column would choose “e”. That’s too bad, because the Internet can be a great route […]

ManagementSpeak, 8/12/1996

Monday, August 12th, 1996
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ManagementSpeak: We have to put on our marketing hats. Translation: We have to put ethics aside. Thanks to the reader who provided this but prefers anonymity.

Face to face with real, paying customers (first appeared in InfoWorld)

Monday, August 12th, 1996
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The web gives IT its first experience dealing directly with Real Paying Customers.

ManagementSpeak, 8/5/1996

Monday, August 5th, 1996
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ManagementSpeak: All of our customers are satisfied. Translation: Everyone else has taken their business elsewhere. Thanks to reader Jon Bondy.

A metaphor gone bad (first appeared in InfoWorld)

Monday, August 5th, 1996
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True story. The scene: Northworst Airlines. Time: 10.5 minutes before flight time. Players: yours truly and a gate agent. “You needed to be here earlier. We’ve reassigned your seat,” said the agent. “But your brochure says if I’m here 10 minutes before flight time you guarantee a seat,” I protest. “It’s 10 minutes before flight […]

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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