Archive for August, 1997

ManagementSpeak, 8/25/1997

Monday, August 25th, 1997
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Management Speak: He has a different business model from the previous CEO. Translation: Keep your head down until you find out which way the wind is blowing. Our contributor this week has chosen to keep his head down until he finds out which way the wind is blowing.

Who John was (first appeared in InfoWorld)

Monday, August 25th, 1997
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John’s worst career mistake happened after a reorganization. His new manager, part of the new executive leadership team, had asked his opinion on several issues. John cheerfully complied. Big mistake. Executives are smart to learn as much about each new area of responsibility as they can. That means taking their direct reports to lunch, asking […]

Great Quotations, 8/18/1997

Monday, August 18th, 1997
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Egotist, n. A person of low taste, more interested in himself than in me. The Devil’s Dictionary, Ambrose Bierce (1906).

Information Technology or the Borg Collective? (first appeared in InfoWorld)

Monday, August 18th, 1997
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Quite a few years ago one of the Jims reporting to me created an innovation called the “Daily Musing”. Each musing was a tidbit, milder than but akin to those that grace the top of this column, that appeared on the user’s screen while logging in. The Daily Musing became quite popular, and employees inundated […]

ManagementSpeak, 8/11/1997

Monday, August 11th, 1997
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ManagementSpeak: Our business is going through a paradigm shift. Translation: We’ve no idea what we have been doing, but in the future we shall do something completely different. Reader Tim Stevens provided this week’s interpretation.

What customers buy (first appeared in InfoWorld)

Monday, August 11th, 1997
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One of our best excuses is that we’re responding to business requirements. It excuses nearly everything. Why do we need more staff? We’re just responding to demand. Why are we building this system? Hey, we don’t define requirements, we just respond to them. Why is our project three years late? Users keep changing the specifications […]

Great Quotations, 8/4/1997

Monday, August 4th, 1997
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“First management had plans, and then strategic plans.  Now we have VISION, and we’re only one small step from hallucination.” – Ainsley Throckmorton, on the occasion of assuming the presidency of Bangor Seminary in Maine. Thanks to reader Bob Wickberg for sharing this little gem.

Service isn’t enough (first appeared in InfoWorld)

Monday, August 4th, 1997
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Five or six years ago, I talked about using telecommunications for direct marketing at the Direct Marketing to Business conference. Since I knew less than my audience about direct marketing to business, I chose the only sensible alternative: I talked about what I did know – in this case, the role of telecommunications in customer […]

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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