Archive for April, 1999

Great Quotations, 4/26/1999

Monday, April 26th, 1999
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“If it’s not if you win or lose, it’s how you play the game – then why do we keep score?” – Ed Carnes

Potholes in the road to IT measurement (first appeared in InfoWorld)

Monday, April 26th, 1999
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One of the most enjoyable experiences of my career was an upgrade. It wasn’t the upgrade itself that was so much fun. It was the financial justification. Usually, getting capital approved for IS projects is about as much fun as being one of Sigfried and Roy’s cats – you get to jump through a bunch […]

ManagementSpeak, 4/19/1999

Monday, April 19th, 1999
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Management Speak: While we cannot predict what will happen in the future, we remain focused on growth and on creating opportunities for the people who contribute to the company’s excellence. Our goal is to concurrently link growth of the business base with ongoing productivity initiatives so that additional business offsets job reductions that ordinarily would result […]

Computing the value of enablers (first appeared in InfoWorld)

Monday, April 19th, 1999
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Here’s an alarming statistic that I read recently: 81 percent of everyone surveyed thinks their IS organization is average or below average. If “below average” translates to “below the mean,” only 20 percent of us are in the top 50 percent. Since human perception is a pretty dull scalpel, “average or below average” may not […]

ManagementSpeak, 4/12/1999

Monday, April 12th, 1999
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ManagementSpeak: IT costs will be variabilized/unitized to provide transparency and to route the cost to the point of consumption. Translation: Charge-backs for IT services are about to go retail … and we’re using Macy’s, not K-Mart, as our pricing role-model. The anonymous IS Survivalist who provided this episode in our ongoing saga of management obfuscation […]

Benchmarking vs baselining (first appeared in InfoWorld)

Monday, April 12th, 1999
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Bob Lewis’s IS Survival Guide (MacMillan Computer Publishing) will be on the shelves by the time this column appears. For everyone who reads this column and wonders whether it’s worth buying I have only one thing to say: My kids need new shoes. If you do buy the book and like it, tell your friends. […]

Great Quotations, 4/5/1999

Monday, April 5th, 1999
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“I don’t know why we are here, but I’m pretty sure that it is not in order to enjoy ourselves.” – Ludwig Wittgenstein, Cambridge philosopher (via A Word a Day)

Fix a problem, or cause another? (first appeared in InfoWorld)

Monday, April 5th, 1999
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Issues arrive in five categories: Process, knowledge and skills, attitudes and behaviors (that is, culture), technology, and organizational structure. The fix doesn’t have to be the same as the cause, however. For example, you can fix a process problem with training to increase skills and knowledge. Finding suitable solutions to problems while showing good judgment […]

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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