Archive for October, 1999

ManagementSpeak, 10/25/1999

Monday, October 25th, 1999
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Management Speak: Empower the people in a team environment so they can be proactive and leverage the opportunities that exist in order to meet personal, corporate, and customer goals. Translation: We’ll let the team know when it’s reached the conclusion we’re looking for. IS Survivalist Jim Bardsley should be congratulated for deciphering this week’s entry

Customers vs consumers (first appeared in InfoWorld)

Monday, October 25th, 1999
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Who is your customer? This is a popular question in consulting circles — the starting point for most exercises in process redesign. But process redesigners don’t need to identify customers. They need to identify consumers. Consumers, not customers, understand what they need from a product or service. They’re the experts when it comes to defining […]

ManagementSpeak, 10/18/1999

Monday, October 18th, 1999
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Management Speak: We have to do it the way we’ve always done it, even if it is wrong, because changing it would cause too many problems. Translation: Everybody involved in creating this monster is either dead, retired, or laid off. Revealing the name of this week’s source would cause too many problems

Getting to neither no nor yes (first appeared in InfoWorld)

Monday, October 18th, 1999
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Computers operate on binary logic – one or zero, true or false, yes or no. I guess it’s contagious. A while ago I gave a simple piece of advice: Never say no. Quite a few correspondents ignored the essay that followed. Instead they applied the binary system to my advice, inferring that I’d told them […]

ManagementSpeak, 10/11/1999

Monday, October 11th, 1999
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ManagementSpeak: I’m trying to make the best use of your time. Translation: Get back to work! Alternate Translation: I have better uses for my time. IS Survivalist Matt Olson provided us with an fine example of the art — an excellent use of his time.

I’ll get back to you (first appeared in InfoWorld)

Monday, October 11th, 1999
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A roommate of mine … a student of military history when he wasn’t busy becoming a biochemist … explained the nature of leadership. “Good leaders can make decisions,” he explained. “Great ones make the right decision at least 51% of the time.” Then there’s Mark, the executive whose signature you need so you can proceed […]

ManagementSpeak, 10/4/1999

Monday, October 4th, 1999
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ManagementSpeak: That’s a good question. The answer is “It depends.” Translation: I don’t know the answer, but I’ll try to impress you by telling you everything I know that might have any bearing on the subject. IS Survivalist Paul C Aspinwall explains the nature of dependency.

Accountability, responsibility, and blame (first appeared in InfoWorld)

Monday, October 4th, 1999
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“As commander in chief, I’m responsible,” David Frye once said, doing his impression of Richard Nixon during the height of the Watergate scandal. “But I’m not to blame. Let me explain the difference: People who are to blame go to jail. People who are responsible do not.” The Nixon administration sliced the bologna pretty thinly […]

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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