Archive for May, 2000
ManagementSpeak: This is not a demotion. Translation: This is a demotion. Because this week’s contributor asked to remain anonymous, we’ll never know whether it was one or not.
“What operating systems have you used?” I asked a help desk applicant years ago. She pulled a paper from her purse and, referring to it frequently, recited a respectably long list. I literally didn’t know what to ask her next. I’ve run across quite a few interviewing techniques over the years. I know of one […]
ManagementSpeak: Opportunity for Improvement. Translation: Performance problems, verging on major downtime and possible de-jobbing. IS Survivalist Brian Redine interprets an important source of opportunity.
How did benchmarking and best practices ever get lumped together? They’re entirely different subjects, linked only by their common use of outside information. Regular readers know that I’m no fan of benchmarking. Think of benchmarks as Barbie, and the typical corporate response as the equivalents of implants, liposuction and anorexia. Benchmarks can drive organizations into […]
ManagementSpeak: This is a politically sensitive issue. Translation: Tell me what I want to hear. This week’s anonymous contributor explains managerial sensitivity.
This column is about running IS. The politics it usually covers are corporate politics … the brown-nosing, back-stabbing, hallway persuading, deception, misdirection, and lunch-buying that is basic to business. Governmental politics I usually leave alone. I’m not a ribbon-wearing actor, so I figure I have no special expertise that warrants your attention. I’m about to […]
ManagementSpeak: We’re market driven. Translation: We don’t have any original ideas. IS Survivalist John MacKenzie sent in this original example of the jargon.
Nobody ever apologizes. I don’t know why this exemplar of good manners has vanished. Perhaps the self-esteem movement decided it damages one’s sense of self-worth. Or maybe some staff attorney decided it admits guilt and is too risky to utter. Or maybe nobody ever told customer service representatives the first words they should utter (once […]
ManagementSpeak: Don’t waste time worrying about layoffs.Â Just get back to work. Translation: The sooner you get your work done, the sooner we can lay you off. IS Survivalist Brian Crook explains the results of getting back to work.
There are times when all choices are of the Hobson’s variety. Take the upcoming election: We’ll all get to choose between Al (The Buddhist) Gore and George (The Real Reformer) Bush. And if you think choosing between these two yutzes is Hobsonesque, IT salaries must be driving you nuts. A recent Wall Street Journal article […]