Archive for May, 2000

ManagementSpeak, 5/29/2000

Monday, May 29th, 2000
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ManagementSpeak: This is not a demotion. Translation: This is a demotion. Because this week’s contributor asked to remain anonymous, we’ll never know whether it was one or not.

The value of easy questions (first appeared in InfoWorld)

Monday, May 29th, 2000
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“What operating systems have you used?” I asked a help desk applicant years ago. She pulled a paper from her purse and, referring to it frequently, recited a respectably long list. I literally didn’t know what to ask her next. I’ve run across quite a few interviewing techniques over the years. I know of one […]

ManagementSpeak, 5/22/2000

Monday, May 22nd, 2000
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ManagementSpeak: Opportunity for Improvement. Translation: Performance problems, verging on major downtime and possible de-jobbing. IS Survivalist Brian Redine interprets an important source of opportunity.

Benchmarks, baselines and Barbie (first appeared in InfoWorld)

Monday, May 22nd, 2000
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How did benchmarking and best practices ever get lumped together? They’re entirely different subjects, linked only by their common use of outside information. Regular readers know that I’m no fan of benchmarking. Think of benchmarks as Barbie, and the typical corporate response as the equivalents of implants, liposuction and anorexia. Benchmarks can drive organizations into […]

ManagementSpeak, 5/15/2000

Monday, May 15th, 2000
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ManagementSpeak: This is a politically sensitive issue. Translation: Tell me what I want to hear. This week’s anonymous contributor explains managerial sensitivity.

The politics of UCITA (first appeared in InfoWorld)

Monday, May 15th, 2000
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This column is about running IS. The politics it usually covers are corporate politics … the brown-nosing, back-stabbing, hallway persuading, deception, misdirection, and lunch-buying that is basic to business. Governmental politics I usually leave alone. I’m not a ribbon-wearing actor, so I figure I have no special expertise that warrants your attention. I’m about to […]

ManagementSpeak, 5/8/2000

Monday, May 8th, 2000
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ManagementSpeak: We’re market driven. Translation: We don’t have any original ideas. IS Survivalist John MacKenzie sent in this original example of the jargon.

When to apologize (first appeared in InfoWorld)

Monday, May 8th, 2000
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Nobody ever apologizes. I don’t know why this exemplar of good manners has vanished. Perhaps the self-esteem movement decided it damages one’s sense of self-worth. Or maybe some staff attorney decided it admits guilt and is too risky to utter. Or maybe nobody ever told customer service representatives the first words they should utter (once […]

ManagementSpeak, 5/1/2000

Monday, May 1st, 2000
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ManagementSpeak: Don’t waste time worrying about layoffs.  Just get back to work. Translation: The sooner you get your work done, the sooner we can lay you off. IS Survivalist Brian Crook explains the results of getting back to work.

Compensation theories of convenience (first appeared in InfoWorld)

Monday, May 1st, 2000
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There are times when all choices are of the Hobson’s variety. Take the upcoming election: We’ll all get to choose between Al (The Buddhist) Gore and George (The Real Reformer) Bush. And if you think choosing between these two yutzes is Hobsonesque, IT salaries must be driving you nuts. A recent Wall Street Journal article […]

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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