Archive for January, 2002

ManagementSpeak, 1/28/2002

Monday, January 28th, 2002
Share

ManagementSpeak: This newly-created technology leadership position doesn’t require technical knowledge. It requires good people skills. Translation: I’m going to give this job to a friend of mine. This week’s entry was provided by “an IT administrator who left Academe,” where he presumably served as a professional translator.

Designing relationships (first appeared in InfoWorld)

Monday, January 28th, 2002
Share

Which is more important — skills or manners? The right answer: Both. Because while mediocre employees will never create excellent results, everyone else will torpedo the work of a brilliant but obnoxious co-worker. Likewise your IT organization. Excellence is important, but not until after the rest of the business invites you to participate. Relationships matter. […]

ManagementSpeak, 1/21/2002

Monday, January 21st, 2002
Share

ManagementSpeak: I propose a series of “discussion meetings” to resolve this issue you have raised. Translation: By avoiding an agenda the actual issue at hand will likely be lost in vagaries and territorial squabbles during the meeting. My secret political agenda will continue unabated. IS Survivalist Patrick Amato’s agenda is to explain meeting dynamics.

Tales by the campfire (first appeared in InfoWorld)

Monday, January 21st, 2002
Share

Internal customers aren’t. Customers make buying decisions. Those who use your products and services are “consumers” or “end-users.” The distinction matters, and in my consulting practice I advice clients to reject “internal customer,” which turns IT into a separate service provider, in favor of a more integral, strategic relationship. Which is way too abstract to […]

ManagementSpeak, 1/14/2002

Monday, January 14th, 2002
Share

ManagementSpeak: Our customers are part of the team. Translation: They’re the test department. This week’s anonymous contributor is part of the ManagementSpeak Translation Team.

Another CEM case study (first appeared in InfoWorld)

Monday, January 14th, 2002
Share

According to Yoda, “Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering.” While the road to the dark side of customer relationship management (CRM) — dubbed “customer elimination management” (CEM) by a different Lewis — follows a different path, it also leads to suffering. […]

Great Quotations, 1/7/2002

Monday, January 7th, 2002
Share

“Your honor, we find the defendant incredibly guilty!” – Jury foreman, Mel Brooks’ “The Producers.”

The government vs the Department of Justice (first appeared in InfoWorld)

Monday, January 7th, 2002
Share

Next time I get a traffic ticket, here’s what I’ll say in court: “Your honor, the court has found me guilty. I disagree. Also, I disagree in principle with the existence of speed limits on our nations’ highways. Several theorists claim that highway traffic should be self-regulating — we should allow the overall flow of […]

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

Recent Posts

Topics

Blogroll


Archives