Archive for July, 2003
ManagementSpeak: The customer’s always right. Translation: You are always wrong. KJR club member Richard Adams is, of course, right.
When Communications Systems reported to me, we divided our data business into four areas: Networking equipment, servers, desktop equipment, and desktop support. Our first two server vendors just didn’t work out — when asked why they delivered a server with no cable to connect the disk drive and controller, the sales rep from the first […]
ManagementSpeak: Our company philosophy is to continually “Exceed Customers’ Expectations.” Translation: Our company philosophy is to promise more than we can deliver and make up the difference with press releases. This week’s anonymous contributor certainly exceeded reader expectations, in contrast to the company in question, which lived down to those of its employees.
Customer Elimination Management is easy. Sometimes, all it takes is a policy.
ManagementSpeak: We’re homelanding this function. Translation: We’re bringing this business function back from India. We just realized that having this part of our infrastructure 12,500 miles away is risky. KJR club member Steve Sacco homelanded this translation for us.
Reader Paul Davis writes: “You’re right, it is all about the money. I used to be a die-hard conservative, but people like you and those making the ‘morally neutral’ decision have pushed me to the left, hard left … Since it is all about the money … raise taxes on offshoring firms by 50%.” Many […]
“There are two kinds of music — the Blues and Zippity Do Da.” – Townes Van Zandt
And now, a few disparaging words about the Digital Millennium Copyright Act (DMCA) and especially the bills, passed by some states and under consideration in many more, to extend it — the so-called “DMCA 2” laws. Yes, I’m incorporating a political perspective into this column, as I did a couple of weeks ago in the […]