Archive for March, 2004
ManagementSpeak: I think we need to explore outsourcing as an option. I’d be willing to lead the project. Translation: I am so clueless about what I am doing that I am about to get caught, and I still need a paycheck. KJR Club Member Jason Gill explains the difference between exploration and achievement.
Why should an IT organization ship work offshore? Certainly not because the work is “not core,” — the answer offered up by the popular but not-very-useful “core/context” theory that’s too-often used to make this decision. The core/context theory’s deficiencies have been explored in this space often enough that wary readers might be wondering if yours […]
ManagementSpeak: I want you to program a report of all the orders that haven’t been entered into the computer. KJR Club member Bill Beery suggests that if you can’t translate this yourself, you probably belong in management. He does not, however, suggest where in management.
Customer Elimination Management (CEM), a term coined by Direct Marketing Hall of Fame member (and father of your loyal author) Herschell Gordon Lewis, is Customer Relationship Management’s evil twin. It is, ironically, the unofficial goal of many putative CRM initiatives. Don’t believe me? Here are two cautionary tales from the CEM archives: Our first lack-of-service […]
ManagementSpeak: No further staff reductions are planned at this time. Translation: We don’t really plan these things. KJR Club member Andy Kahl clarifies the nature of planning and its alternatives.
There are simple sourcing strategies. There are effective sourcing strategies. But there are no simple, effective sourcing strategies. This, at least, was the perspective offered by yours truly at Outsourcing Strategies 2004 the week before last. It is, it appears, the minority perspective. The popularity of the Core/Context Theory — “Keep what’s core to your […]
ManagementSpeak: You should have been more vocal. Translation: I didn’t have any interest in listening. This week’s anonymous contributor listened carefully.
According to the laws of physics, the strength of forces such as electromagnetic radiation declines as the square of the distance from the source, since they have to cover the surface of a sphere whose radius is the distance from the source — an area, which is why the distance is squared. Since the universe […]
ManagementSpeak: We’re re-focusing on our core competencies. Translation: We’re getting rid of anyone we don’t like. ManagementSpeak: We’re re-aligning with the market place. Translation: We’re getting rid of anyone we don’t like. ManagementSpeak: Your skill set no longer is in-sync with the new direction of the company. Translation: You’re someone we don’t like. KJR Club […]
This coming Thursday I’m participating on a panel at the Offshore Outsourcing Conference in Las Vegas. The panel’s subject is “Offshore outsourcing backlash.” If you can’t make the event, I’ll give you a preview of what I’m going to say: “Of course there’s backlash. Just what else, exactly, did you expect?” Perhaps because of this […]