Archive for February, 2005

ManagementSpeak, 2/28/2005

Monday, February 28th, 2005
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ManagementSpeak: We need more accountability. Translation: We need to know who we can blame. We can hold KJR Club member William Adams accountable for this translation … or else we can simply enjoy it.

Who’s your customer now?

Monday, February 28th, 2005
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Some of my mailbag’s contents, and associated random thoughts: The latest edition of Keep the Joint Running arrives. As you start to read it, you imagine you hear Amazing Grace playing on the bagpipes. You read that sometimes, it makes sense to view the rest of the business as your customer, and the music suddenly […]

Great Quotations, 2/21/2005

Monday, February 21st, 2005
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“Principles don’t change with circumstances. That’s what makes them principles.” – My old friend and expert on customer care, George Colombo.

The end of pure evil

Monday, February 21st, 2005
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Consultants are obliged to eat their own dog food, or so the saying goes. Given the high esteem in which the IT class holds consultants, being considered canine is, relatively speaking, a compliment. So at the risk of having readers think this column is going to the dogs, I have to modify a long-held position […]

ManagementSpeak, 2/14/2005

Monday, February 14th, 2005
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ManagementSpeak: This merger will provide a number of synergies to reap financial benefits to our bottom line. Translation: I’m selling off my company stock now. This week’s anonymous contributor provided no synergies — only the excellent financial benefits that accompany good investment advice.

Governance by Executive Fiat

Monday, February 14th, 2005
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Not every CEO is a paragon of business acumen. I know it’s hard to believe. But it’s true nonetheless. No, this isn’t a piling-on column about Carly Fiorina’s departure. That would be an I-told-you-so — an ungraceful and mean-spirited exercise. (I did, however, give you a pretty strong hint in my 9/16/2002 epistle.) This column […]

ManagementSpeak, 2/7/2005

Monday, February 7th, 2005
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ManagementSpeak: You people need to multitask better. Translation: I want to dump more work on you without giving you additional resources, but I still expect everything to be accomplished yesterday. This week’s anonymous contributor multitasked well enough to both pay attention and translate correctly.

Performance preventers

Monday, February 7th, 2005
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I knew better. Last week’s column finished by recommending that you avoid “hiring yourself” when filling management positions. It closed with a clincher: “After all, one of the most basic principles of information technology is to eliminate redundancy.” Jonathon Kass responded perceptively: “This struck me as an odd statement — probably just because I’ve been […]

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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