Archive for May, 2007

ManagementSpeak, 5/28/2007

Monday, May 28th, 2007
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ManagementSpeak: It is what it is. Translation: Stop complaining and solve the problem. Alternate Translation: Stop complaining. I don’t care enough to solve it, and I won’t let you solve it either. This week’s anonymous contributor demonstrates Newtonian ManagementSpeak — equal and opposite instructions in a single statement.

The trouble with gist

Monday, May 28th, 2007
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Service levels, you’ll recall, are two-part measures. They define a minimum threshold of acceptable performance and tally how often a service provider meets or exceeds it. Enter the Pew Research Center for the People & the Press. In an excellent example of service levels in action, it defined a minimum threshold of acceptable knowledge of […]

ManagementSpeak, 5/21/2007

Monday, May 21st, 2007
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ManagementSpeak: Let me play Devil’s Advocate. Translation: I don’t like your idea, my objections are pretty weak, and I know it. I’m going to waste your time arguing anyway. KJR Club member Terry Byrne’s objections to Devil’s Advocacy are, in contrast, intelligent and well-considered.

Everything you know is wrong

Monday, May 21st, 2007
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Everyone knows the rampaging cost of lawsuits is killing American commerce. The U.S. Chamber of Commerce, in a recent television ad, points out that lawsuit abuse costs your family $3,500 per year. It’s a pretty shocking statistic. It also happens to be entirely untrue. FactCheck.org — which I consider to be the single most reliable […]

ManagementSpeak, 5/14/2007

Monday, May 14th, 2007
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ManagementSpeak: You need to get on board. Translation: Quit asking questions and do it. Thanks to this week’s anonymous contributor, who got on board with this excellent translation.

Where service levels matter

Monday, May 14th, 2007
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The IT industry has not approached the subject of service and how to measure it with much subtlety. Quite the opposite — we simply established service level measurement as a sort of tradition, to be respected and adhered to whether or not it fits the situation very well. Service levels originated in the telecommunications industry, […]

ManagementSpeak, 5/7/2007

Monday, May 7th, 2007
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ManagementSpeak: Well, we have to do something. Translation: I prefer pointless activity to spending time actually thinking. This week’s anonymous contributor thought first, then acted: He recognized this excellent management utterance for what it was, and then sent it in.

Join the party

Monday, May 7th, 2007
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Not sure who to vote for (or against)? Or who to work for, or who should work for you, or, for that matter, how to choose an employer? Look no further.

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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