Archive for October, 2010

Great Quotations, 10/25/2010

Monday, October 25th, 2010
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“The young man knows the rules but the old man knows the exceptions.” – Oliver Wendell Holmes

Math does matter

Monday, October 25th, 2010
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Juxtaposition fans, rejoice. The Washington Post has done it again! In an opinion piece titled, “How much math do we really need?” (10/23/2010) G. V. Ramanathan, professor emeritus of mathematics, statistics and related subjects at the University of Illinois, Chicago argues, “Unlike literature, history, politics and music, math has little relevance to everyday life.” It […]

ManagementSpeak, 10/18/2010

Monday, October 18th, 2010
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ManagementSpeak: Nobody has to manage the help desk queue.  If everyone does their job, the queue will manage itself. Translation: You’re Nobody. This week’s contributor made herself a somebody by providing this excellent example. An anonymous somebody, but a somebody nonetheless.

Customer Elimination Management, One More Time

Monday, October 18th, 2010
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Here’s one way it goes wrong. I’m booking travel to a client I visit on a regular basis. Round-trip airfare has been about $450 since I first started working with them. This time, though, Delta.com quotes $1,300 for the same trip, or $900 with one connecting flight. I call a live human being who confirms […]

ManagementSpeak, 10/11/2010

Monday, October 11th, 2010
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ManagementSpeak: That’s good that we know how we can keep you happy. Translation: We’ve already decided to do this our way. KJR Club member C. Myron Ware kept us happy by translating happiness his way.

The new motivation: Does it replace the old?

Monday, October 11th, 2010
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One of the most powerful formulations in the persuasion arsenal is, “I used to think x. Then I learned about y and it completely changed my mind.” In that vein … I used to think business leaders had five primary motivators at their disposal. Then I saw Dan Pink’s video on the subject (see “Why […]

ManagementSpeak, 10/4/2010

Monday, October 4th, 2010
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ManagementSpeak: A key element in the Company’s future is the continued dedication of our 58,000 employees to providing quality care and services… Translation: The continued dedication of our 58,000 employees is a key element in restoring the value of my currently-under-water stock options. Two contributors named Harris … Wes and Kent … join the KJR […]

Why small is beautiful

Monday, October 4th, 2010
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Want a great place to work? Size does matter. Inversely. The Minneapolis/St. Paul Business Journal recently published its annual list of the best Twin Cities places to work, divided into three size categories: small (10 to 100 employees), medium (100 to 1,000) and large (more than 1,000). Beyond the specifics was a correlation that’s fascinating […]

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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