Archive for October, 2010
“The young man knows the rules but the old man knows the exceptions.” – Oliver Wendell Holmes
Juxtaposition fans, rejoice. The Washington Post has done it again! In an opinion piece titled, “How much math do we really need?” (10/23/2010) G. V. Ramanathan, professor emeritus of mathematics, statistics and related subjects at the University of Illinois, Chicago argues, “Unlike literature, history, politics and music, math has little relevance to everyday life.” It […]
ManagementSpeak: Nobody has to manage the help desk queue. If everyone does their job, the queue will manage itself. Translation: You’re Nobody. This week’s contributor made herself a somebody by providing this excellent example. An anonymous somebody, but a somebody nonetheless.
Here’s one way it goes wrong. I’m booking travel to a client I visit on a regular basis. Round-trip airfare has been about $450 since I first started working with them. This time, though, Delta.com quotes $1,300 for the same trip, or $900 with one connecting flight. I call a live human being who confirms […]
ManagementSpeak: That’s good that we know how we can keep you happy. Translation: We’ve already decided to do this our way. KJR Club member C. Myron Ware kept us happy by translating happiness his way.
One of the most powerful formulations in the persuasion arsenal is, “I used to think x. Then I learned about y and it completely changed my mind.” In that vein … I used to think business leaders had five primary motivators at their disposal. Then I saw Dan Pink’s video on the subject (see “Why […]
ManagementSpeak: A key element in the Company’s future is the continued dedication of our 58,000 employees to providing quality care and services… Translation: The continued dedication of our 58,000 employees is a key element in restoring the value of my currently-under-water stock options. Two contributors named Harris … Wes and Kent … join the KJR […]
Want a great place to work? Size does matter. Inversely. The Minneapolis/St. Paul Business Journal recently published its annual list of the best Twin Cities places to work, divided into three size categories: small (10 to 100 employees), medium (100 to 1,000) and large (more than 1,000). Beyond the specifics was a correlation that’s fascinating […]