Archive for October, 2012
KJRSpeak: We will not be satisfied until you are not satisfied. Lee Wroe joins the cool kids club with this, which he reports has been, “… propagating in the local IS office recently.”
Winning through great customer service was a great theory. Sadly, it doesn’t seem to be working out that way. Business strategists, beware. IT strategists, take note.
ManagementSpeak: We have a new level of confidence in your capabilities based on the project you just completed. Here’s your next project. Translation: You know that no good deed goes unpunished? Neither does a demonstration of competence. But demonstrations of excellent translation are their own reward.
Don’t spend too much of your time chasing the Next Big Thing, because the future just got here, and in it, the basic blocking and tackling is still what matters most.
KJRSpeak: Managing a government contract should not be as hard as managing a government contract. Thanks to Tom Reid, who has built his 30+ year career consulting on government contracts.
No thoughts on who you should vote for. Just four thoughts on how we all should make our decisions. And how we shouldn’t.
“Deja Moo: the feeling that you’ve heard this bull before.” – Source unknown
What else would you call custom tablet apps that provide better user front-ends than going through a browser? And why just tablets?
ManagementSpeak: You’ve been selected as employee of the month. Translation: You’re the squeakiest wheel…. With some managers, it appears there’s an advantage to being squeaky.
Satisfaction surveys ought to be a terrific idea. Want one way to irretrievably mess them up? Use them to assess front-line employees.