Archive for October, 2012

KJRSpeak, 10/29/2012

Monday, October 29th, 2012
Share

KJRSpeak: We will not be satisfied until you are not satisfied. Lee Wroe joins the cool kids club with this, which he reports has been, “… propagating in the local IS office recently.”

Customer service ain’t what it used to be … as a business strategy, that is

Monday, October 29th, 2012
Share

Winning through great customer service was a great theory. Sadly, it doesn’t seem to be working out that way. Business strategists, beware. IT strategists, take note.

ManagementSpeak, 10/22/2012

Monday, October 22nd, 2012
Share

ManagementSpeak: We have a new level of confidence in your capabilities based on the project you just completed. Here’s your next project. Translation: You know that no good deed goes unpunished? Neither does a demonstration of competence. But demonstrations of excellent translation are their own reward.

Just wait until the future gets here. Oh … it just did.

Monday, October 22nd, 2012
Share

Don’t spend too much of your time chasing the Next Big Thing, because the future just got here, and in it, the basic blocking and tackling is still what matters most.

KJRSpeak, 10/15/2012

Monday, October 15th, 2012
Share

KJRSpeak: Managing a government contract should not be as hard as managing a government contract. Thanks to Tom Reid, who has built his 30+ year career consulting on government contracts.

Thoughts about an election

Monday, October 15th, 2012
Share

No thoughts on who you should vote for. Just four thoughts on how we all should make our decisions. And how we shouldn’t.

Great Quotation, 10/8/2012

Monday, October 8th, 2012
Share

“Deja Moo: the feeling that you’ve heard this bull before.” – Source unknown

The re-birth of client/server computing

Monday, October 8th, 2012
Share

What else would you call custom tablet apps that provide better user front-ends than going through a browser? And why just tablets?

ManagementSpeak, 10/1/2012

Monday, October 1st, 2012
Share

ManagementSpeak: You’ve been selected as employee of the month. Translation: You’re the squeakiest wheel…. With some managers, it appears there’s an advantage to being squeaky.

How not to survey customers

Monday, October 1st, 2012
Share

Satisfaction surveys ought to be a terrific idea. Want one way to irretrievably mess them up? Use them to assess front-line employees.

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

Recent Posts

Topics

Blogroll


Archives