Archive for April, 2013
ManagementSpeak: Please update the documentation so we do not encounter this issue in the future. Translation: Somebody really ought to do this. I don’t know who that is, but I’m pretty sure it isn’t me, and I’m completely certain it will never happen. If our list of ManagementSpeaks is documentation, this week’s contributor just updated […]
IT critical success factors #11 and #12: What’s needed for architecture, and why the service desk matters so much.Monday, April 29th, 2013
A strong technical architecture requires a culture of architecture, and not just in IT. To get it, the rest of the business has to like and trust IT. They won’t without a competent and likable service desk. It’s a strange connection, but a very real one.
ManagementSpeak: We must execute flawlessly. Translation: I want none of these nasty users to bother me. If they do it’s going to be difficult for you. There … spotting a ManagementSpeak and sending it isn’t so difficult, is it?
#9 is change control, where developers collide with (as they often see it, at least) a pile of bureaucratic molasses. #10 is making sure information security is driven by policy – a CSF because the only alternative is play-it-way-too-safe lock-’em-down-ism.
KJRSpeak: A well designed system will cost more than was expected, pay for itself within a year, and not become obsolete for at least nine months. And a big thanks to Michael Jacobs for pointing this out.
IT has to complete projects and deliver working software or what good is it? A project management culture and well-practiced SDLC make all the difference.
“Chaos Theory decrees that any new theory your manager comes up with will result in your life becoming chaotic.” – Source unknown
If you want good process to happen in IT, having good processes doesn’t matter. Instituting a “process culture” and making sure all process managers know how to manage processes? Those are the essential ingredients.
KJRSpeak: “We gave them exactly what they asked for. Unfortunately, it isn’t what they wanted.” Ben Deyo gave us exactly what we asked for with this little epigram. Sound familiar?
Governance sounds like nothing more than stifling, choking bureaucracy. Sorry – it might, but within it lie two absolutely critical success factors for IT.