Archive for April, 2014
“You get what you measure. That’s the risk you take.” – Lewis’s first law of metrics.
ITaaS can’t really mean running IT like a truly separate business. It’s a metaphor, and like all metaphors you have to decide which parallels make sense and which ones to ignore.
ManagementSpeak: You need to focus on building our structural capital. Translation: Intellectual capital walks out the door with you every night. We want to make sure that if you leave we won’t miss you. Thanks to Tom Reid for adding to our ManagementSpeak fund of intellectual capital with this fine translation.
Here’s one last bunch of business models, in case you’re serious about pursuing the ITaaS dream of running IT like a business.
“We have a ‘strategic’ plan. It’s called doing things.” – Herb Kelleher, co-founder and former CEO, Southwest Airlines
There are quite a few different ways for companies to make a profit. If you’re going to run IT like an independent business … the ITaaS approach … you’d better know what they are.
ManagementSpeak: We value our customers. Translation: We value our customers, but only as much as the value they bring to the boss’s wallet. And we all value long-time subscriber Sam Jackendoff’s acute semantic sensibilities.
It’s a new name for an old idea — that IT should run itself like a separate business serving “internal customers.” It can work, but it’s a lot harder than its proponents make out.