Archive for October, 2015
ManagementSpeak: I protect my staff from harm. Translation: I remove all opportunities for growth and visibility. Here in KJR-land we don’t remove the opportunities for visibility. All you have to do is send in a ManagementSpeak and give us permission to give you credit for it.
Some business leaders drive fear into their organizations. Others are driven by it. Neither one is a particularly good choice.
You can fool some of the people some of the time, and usually that’s sufficient. – Original source unknown, shared with us by long-time correspondent Henry Hojnacki.
Should you organize a business function as a process or a practice? There’s now a third alternative: Next best action.
“The lesson of history is that it isn’t who outsmarts whom that matters. It’s who outstupids whom.” – Isaac Asimov
Creating an exceptional customer care experience takes investment, skill, and commitment. Avoiding something as bad as what follows, though, just isn’t all that hard.
ManagementSpeak: We have an opportunity for you. Translation: We want you to take on more responsibilities without having to pay you more for taking them on. Ironically enough, Richard Adams took on the responsibility of contributing this excellent example of ManagementSpeak, without my having to pay him for taking it on.
Motivation and getting the most out of people might seem to be the same thing. They’re close, but they aren’t.