Archive for October, 2015

ManagementSpeak, 10/26/2015

Monday, October 26th, 2015
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ManagementSpeak: I protect my staff from harm. Translation: I remove all opportunities for growth and visibility. Here in KJR-land we don’t remove the opportunities for visibility. All you have to do is send in a ManagementSpeak and give us permission to give you credit for it.

The sum of some fears

Monday, October 26th, 2015
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Some business leaders drive fear into their organizations. Others are driven by it. Neither one is a particularly good choice.

Great Quotation, 10/19/2015

Monday, October 19th, 2015
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You can fool some of the people some of the time, and usually that’s sufficient. – Original source unknown, shared with us by long-time correspondent Henry Hojnacki.

Next best is better

Monday, October 19th, 2015
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Should you organize a business function as a process or a practice? There’s now a third alternative: Next best action.

Great Quotation, 10/12/2015

Monday, October 12th, 2015
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“The lesson of history is that it isn’t who outsmarts whom that matters. It’s who outstupids whom.” – Isaac Asimov

Reflections on a broken dryer

Monday, October 12th, 2015
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Creating an exceptional customer care experience takes investment, skill, and commitment. Avoiding something as bad as what follows, though, just isn’t all that hard.

ManagementSpeak, 10/5/2015

Monday, October 5th, 2015
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ManagementSpeak: We have an opportunity for you. Translation: We want you to take on more responsibilities without having to pay you more for taking them on. Ironically enough, Richard Adams took on the responsibility of contributing this excellent example of ManagementSpeak, without my having to pay him for taking it on.

AMPing up motivation

Monday, October 5th, 2015
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Motivation and getting the most out of people might seem to be the same thing. They’re close, but they aren’t.

my photoBob Lewis is a senior management consultant with Dell Services. He has published these columns once a week in one form or another since 1996.

Disclaimer: All opinions, statements, representations, allegations, images (if published) and anything else that appears here is the sole responsibility of the author. Dell has and had nothing to do with it, other than saying it's okay to continue publishing KJR.

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