Archive for September, 2016
ManagementSpeak: Feature-rich. Translation: Bug-riddled. Thanks to “Bruce N.” for this bug-free, single-feature ManagementSpeak.
Build to order isn’t always enough: When standardization crashes into individualized customer requirements, which one wins?
ManagementSpeak: Is there a way to improve the financials on this project? Translation: Fraud or repealing the laws of economics are not necessarily off the table. Thanks to Tom Reid, accurately translating “improve” is on the table.
CRM isn’t Digital, but you can’t do Digital without it.
ManagementSpeak: We have to do more there. Translation: We haven’t done anything there. As this week’s contributor points out, something is, in fact, more than nothing.
Announcing an open source project to move the needle on enterprise cognition
ManagementSpeak: They walk the walk and talk the talk. Translation: They don’t walk the talk. And thanks to long-time correspondent Allison Dolan for walking us through the talk.
Practical steps leaders can take so customer interactions are both personal and consistent